Quote:
Originally Posted by rgm
Hi,
As i wrote Likebook Mars was faulty. I bought from Official Likebook Reader Store on Aliexpress.
Seller promised to pays shipping cost ( ~22USD) to China back. (and some compensation for late arrive, it was a week over the max delivery time ...)
I sent item back and seller never ever answered to me!
Unfortunately Aliexpress can't -or won't- force seller to keep his word.
I spent hours, with different Ali customer service representatives, mostly was promising to help - always after long chats.
Ali cust service finally offered a coupon as a postage compensation because they ensured, that seller not answered to me.
I escalated this because that coupon would be valid only for few days and i was promised to get back the postage cost.
(Finally seller sent 19 USD?? as the postage cost - i assume Ali "ask" him- but never answer about the coupon he promised for replacement.)
So i got -most of- my money back, but i spent ~ 10 Hours with arguing- with helpdesk, stays days in hopeless -
So i think Ebay or PayPal buyers protection is much much buyer friendly than Aliexpress.
So finally I don't recommend Mars to buy from Aliexpress -especially from this seller/store. Sad to say it because Spain store could have been a big advantage!
You should consider to buy Likebook Mars from Gearbeast or Bangoods because you can pay by Paypal which is a lot more safe.
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So they just sent you 19 USD as a postage refund but did not refund the amount of the device 220USD? Mine came fine and I had no issues but yeah support at alli is like 50/50 and I was able to use paypal on mine when I bought it off there, maybe they cant do it for Spain for some reason?
Malcolm