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I have to agree that you were just unlucky and got a faulty cover. I received a replacement for my non-lighted cover and LOVE my lighted cover. I've had no problems with it at all. When you call, I would point out that this is a replacement for the original cover and that you are extremely frustrated and losing patience. They may be extra accommodating.
I think they know they have a publicity issue that could explode in their faces any time. Seriously, what if Consumer Reports or some other national outlet got wind of what has been going on with the Kindle and published a story on it? (Something tells me that they are having to do some fancy dancing to keep the lid on this.) I have been fairly happy with how they handled my individual issue but as a "bigger picture" issue, I am rather disturbed by the Kindle debaucle and the CYA way Amazon is handling it. So, I'd say the power is in YOUR hands, don't be afraid to be a bit gruff with them.
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