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Originally Posted by Elfwreck
Government websites, however, should be accessible to everyone who needs those services, not "the majority of consumers."
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I worked on some web site in the Navy and indeed,
US government accessibility requirements are quite strict.
But nothing is accessible to 'everyone.' Or at least 'accessible' in some cases might mean requiring someone to help them. I'm sorry, but they are called "disabilities" for a reason. There are some things you are not able to do.
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"People who can't use the website with its current arrangement" should always be a concern. It shouldn't matter if the cause is a disability, an older computer they can't afford to upgrade, a school environment (plenty of student computers don't have sound available at all), or some other reason.
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Stifling the quality or advancement of the service by being forced to accommodate too much is not a good solution in any field.
However...
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Not long ago, websites were often built with the assumption that the browser window had to be 1086 pixels wide or you couldn't navigate the site--smartphones killed that approach to webdesign.
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Indeed, that brought about genuine improvements in content and service delivery and presentation. It would be great if all accessibility-increasing changes could be like that.