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meeera · 10-27-2012, 05:24 AM

Plug it in and leave it plugged in for a couple of hours, or overnight.

Hold down the HOME button and keep it held down while inserting a paperclip into the the paperclip reset hole.

If this doesn't work, pull and hold the power button for 20 seconds to make sure it's off (the screen may give no indication). Repeat the reset process.

And of course if this doesn't work, call Kobo customer service. Don't bother emailing, in my opinion; email responses from first-line support tend to be cut 'n' paste gobbledygook.

10-27-2012, 05:24 AM	#9
meeera Grand Sorcerer Posts: 5,658 Karma: 66417824 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Plug it in and leave it plugged in for a couple of hours, or overnight. Hold down the HOME button and keep it held down while inserting a paperclip into the the paperclip reset hole. If this doesn't work, pull and hold the power button for 20 seconds to make sure it's off (the screen may give no indication). Repeat the reset process. And of course if this doesn't work, call Kobo customer service. Don't bother emailing, in my opinion; email responses from first-line support tend to be cut 'n' paste gobbledygook. Last edited by meeera; 10-27-2012 at 05:28 AM.