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When the reader is connected to your PC via the USB lead does it appear in Windows Explorer?
You should see four new drives: reader database, installer, and one each for the card slots. If you don't see these then it seems to me the the relevant USB drivers are not installed or have been corrupted.
You can also have a look in device manager to see it the reader is listed under the USB devices. If it's there try deleting the drivers and reinstalling them.
About all I can think of I'm afraid.
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