Quote:
Originally Posted by HarryT
I think it's a very good thing, to reward the loyalty of existing customers, rather than have special offers only for new customers. I wish more companies did this!
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True. And while I'm critical of a lot of AT&T's actions over the years ( I've been with them over 10 years- not always by choice- they bought out Cingular) they have "rewarded" me on the 3G/3GS/4 upgrade path-allowing me to upgrade each time without fee, and at the lowest price. So basically they only got 1 year of hardware recovery costs for each phone, not two.