I decided to study my own question a little and found this, these are at least some of the criteria that the trade ins have to meet or comply with:
Electronics Condition Criteria -
https://www.amazon.com/gp/help/custo...deId=201983350
Quote:
Tablets must at least meet the following guidelines to be accepted for trade in:
Device holds a charge and functions perfectly
No cracks or other heavy damage
Few to no scratches or dents
Excludes Amazon Kindles and Fire Tablets
Kindles must at least meet the following guidelines to be accepted for trade in:
Device must match the product title and version, size and color selected
Fire Tablets must at least meet the following guidelines to be accepted for trade in:
Device must match the product title and version, size and color selected
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So you have to have a non-Kindle tablet that is working and in good condition, and Kindles and Fire Tablets can only be traded in on like model if I understand it right...
I guess they wanted to make sure people would not break their Kindles and Fires on purpose as a step towards getting a newer model.
Jack