Please don't take this wrong but why should you ever expect Amazon to send you a Kindle 2? Yes you got an email which would cause disappointment from me also if you got a K1, and it sucks it took 2.5 months to get replace, however, in reality replacing it at all is a huge customer service plus for Amazon. It was accidentally broken after all. Accidental damage is never covered under normal warranty for most electronics. I would really be happy that Amazon replaced it at all and then gave you a $20 card. Way more than Sony ever would have done for you. Their customer service once told me that if I was not happy I should buy something else. So I did. A Kindle 1 in September. Should I be angry that they introduced the K2 a little more than 5 months later?
Not trying to be hostile but just my 2 cents.
|