MobileRead Forums - View Single Post

immortal192 · 10-16-2018, 12:39 PM

It says [here](https://corporate.walmart.com/policies) under Returns > Timeframe for Returns that:

> We do also sell items from other companies on our website. At this time, these items cannot be returned to a store or to Walmart.com, but need to be sent back to the seller.

So I'm pretty sure that means the Kobo Forma cannot be returned to Walmart whether online or through store and must be sent to Kobo.

Also, it says for e-readers:

> Must be returned within 15 days with a receipt to obtain a refund or an exchange.

Whereas I think on the Kobo site it lists that there's a 30-day return window.

I'm not undecided whether to preorder it--there seems to be a tendency for manufacturers to fix things when there are hardware problems which tends to be the case with smartphones. I think for the Aura One it originally had poor lighting system and they fixed it after some time--not sure whether Kobo lets you exchange the item past the 30-day window if it's a relevant hardware issue, whether they offer to fix your device and charge a fee, etc.

10-16-2018, 12:39 PM	#2
immortal192 Member Posts: 10 Karma: 10 Join Date: May 2018 Device: none	It says [here](https://corporate.walmart.com/policies) under Returns > Timeframe for Returns that: > We do also sell items from other companies on our website. At this time, these items cannot be returned to a store or to Walmart.com, but need to be sent back to the seller. So I'm pretty sure that means the Kobo Forma cannot be returned to Walmart whether online or through store and must be sent to Kobo. Also, it says for e-readers: > Must be returned within 15 days with a receipt to obtain a refund or an exchange. Whereas I think on the Kobo site it lists that there's a 30-day return window. I'm not undecided whether to preorder it--there seems to be a tendency for manufacturers to fix things when there are hardware problems which tends to be the case with smartphones. I think for the Aura One it originally had poor lighting system and they fixed it after some time--not sure whether Kobo lets you exchange the item past the 30-day window if it's a relevant hardware issue, whether they offer to fix your device and charge a fee, etc.