MobileRead Forums - View Single Post - Vox HELP! My Kobo Vox will not factory reset!

marymary123 · 07-30-2013, 05:40 PM

I have a kobo vox and its only 1.5 yrs old and it wont reset either. I talked to a kobo vox tech support person who after confirming the factory reset didn't work suggested I access my kobo account via another device like, ipad or ipod!!!!!!!! Basically told me it couldn't be fixed!!!

This is NOT ACCEPTABLE to me!!! How do I escalate this! Cannot believe she told me that!

07-30-2013, 05:40 PM	#11
marymary123 Junior Member Posts: 3 Karma: 10 Join Date: Jul 2013 Device: Kobo vox	I have a kobo vox and its only 1.5 yrs old and it wont reset either. I talked to a kobo vox tech support person who after confirming the factory reset didn't work suggested I access my kobo account via another device like, ipad or ipod!!!!!!!! Basically told me it couldn't be fixed!!! This is NOT ACCEPTABLE to me!!! How do I escalate this! Cannot believe she told me that!