[CathyA]

I have a strange problem with the CloudLibrary app for Windows. I'm hoping someone here might have seen something similar or have some idea on how to fix it.

I had the book "Dangerous Minds" by Janet Evanovich on hold. The book was released on Tuesday and I received an email telling me it was now available to me. So far so good.

I started up the CloudLibrary app which is installed on my Windows 10 computer and went to My Books / Holds. The book is not there. I do see the two other books that I have checked out, and I only have one library that uses this app, so I'm not in the wrong account or anything like that. I try searching for all books by Evanovich and there are several found, but "Dangerous Minds" does not appear in the search results at all.

I go to the web page, dig out my card and login there, and sure enough, I can check out the book through that interface just fine and it shows up if I search for it. I can't download it though, only read it in my browser while connected to the Internet.

I tried installing the CloudLibrary app on an iPad and Android phone and all three books show up and can be downloaded and read on these devices.

Any ideas why it's not showing up on the Windows app or any suggestions about what to do to make it appear there?