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This is so frustrating. I don't know what to say about Kobo customer service. The customer care rep. I've been emailing have stopped responding to my emails so I decided to start another live chat. I had to explain the issue all over again. He asked me to take a screenshot of the error which I did. I was then disconnected and then had to start another live chat session, thank God I got connected with the same rep. Anyway, he said that because he's never seen this issue he will escalate the "investigation" to tier 2 customer care representatives which as he says are more experienced. He said they'll be emailing me. I just hope they don't email me basic troubleshootings like the first rep. did.
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