The only way I could get Bookeen to reply was to send mutiple polite very carefully worded email at once. One of mine said "Why won't you answer this email?" There reply was to say they were sorry I did not seem to get there replys. Funny I got the email that said I didn't get there emails. Finally I demanded my Cybook back. I ended up paying $160.00 US dollors for a replacement from them.
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