Quote:
Originally Posted by arthurdapaz
It hasn't the "Special Offers" (when I lock it, just shows some random wallpapers, no ads...)
The device is registered on my user account at Amazon ;
Serial number: B020-
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Series number not in our list of known Kindle series:
https://wiki.mobileread.com/wiki/Kindle_Serial_Numbers
The installation packages will have to be updated to recognize B020 if they do not now.
That is most likely why you have a grayed-out install on your device.
Please provide the additional information, typical of what is shown in the series list (country of purchase, wireless configuration).