A grayed install usually means that the package you are trying to install is not for that device.
First four characters of the device's serial number please.
Was not able to confirm in your video that this device DOES NOT have the "Special Offers".
Please state if this is a device with or without the "Special Offers".
Is this device registered?
Please answer all three questions.
Last edited by knc1; 04-20-2013 at 09:02 AM.
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