Quote:
Originally Posted by Canuck_in_Japan
I'm not sure why you would say that. If you look at the Kobo Aura satisfaction poll, it's currently running at a satisfaction level of 89%. Just because there is a very loud vocal minority doesn't mean that it is unreliable.
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Let's hope for you that this poll is not representative indeed, because in a six sigma world 89% of satisfied customers is NOT good. It is actually really bad. And if you are in those 10%, not being able to get a replacement easily nor rapidly is a killer argument for switching brand.