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Old 06-27-2021, 11:01 AM   #3
Cootey
Absentminded Reader
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Posts: 633
Karma: 5764395
Join Date: Apr 2017
Device: 2 Kobo Claras, Kobo Elipsa, Kindle Paperwhite 3 & 4, iPad 6 & iPhoneXS
This is more than a one time glitch. I have purchased two books using the Elipsa, and neither downloaded. That seems to be a database issue on Kobo's end. The Elipsa is not purchasing properly. One book I fixed (as stated above) by having a tech remove it from my account, then restore it. Once I repaired my account, the book appeared. The other book only appears in my purchase history, but not in My Books, even on Kobo's website, just like what happened with the first book. I'll have to contact Kobo again. I tried purchasing a third book the next day with the Elipsa, and purchasing failed altogether. I had to buy it on Kobo's website instead, where it went through without a hitch, and the book synced to the Elipsa without issue. Overdrive books also sync without issue to the Elipsa. The problem lies in purchasing through the Kobo store on the Elipsa.

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Last edited by issybird; 06-27-2021 at 03:20 PM. Reason: Oversize image attached as thumbnail. Please read the guidelines.
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