MobileRead Forums - View Single Post - Silliness Mobile Phone (cellphone) contract (3 UK)

Razi · 06-29-2009, 09:23 AM

Just had a long discussion with the Banglore-based customer service agent at 3 UK. They sent me a phone last Thursday as an upgrade to my 6 year old contract with the assurance that I could return it within 14 working days and cancel the account. Now they are saying that since I changed date and time on this new phone, I 'personalized' it and they can not take it back and my contract can not be cancelled. I went 'whoa', some personalisation indeed! What a bunch of crooks. I told him that I would be discussing it on the internet and he wasn't fazed. What cheek! Well the message is loud is clear: avoid 3 like plague, don't go near them. They are not honest. I pull the battery out now and there will be no 'personalisation' left. But he wouldn't send me the returns envelope. Should I go to the Office of Fair Trade? They have literally forced this 18 month contract down my throat. I don't want it, I've gone to O2. Give me my PUK code and be done with it. Just because I changed the date and time on the new set, they would not send me the returns envelope with cancellation papers. What a bunch of idiots. Why do I have to share the planet with crooks like these, breathe the same air, drink same water?

06-29-2009, 09:23 AM	#1
Razi Zealot Posts: 109 Karma: 494242 Join Date: Dec 2007 Location: London, UK Device: Toshiba E740, Cassiopeia, iLiad, iPad, Kobo Touch, Kobo Aura HD	Mobile Phone (cellphone) contract (3 UK) Just had a long discussion with the Banglore-based customer service agent at 3 UK. They sent me a phone last Thursday as an upgrade to my 6 year old contract with the assurance that I could return it within 14 working days and cancel the account. Now they are saying that since I changed date and time on this new phone, I 'personalized' it and they can not take it back and my contract can not be cancelled. I went 'whoa', some personalisation indeed! What a bunch of crooks. I told him that I would be discussing it on the internet and he wasn't fazed. What cheek! Well the message is loud is clear: avoid 3 like plague, don't go near them. They are not honest. I pull the battery out now and there will be no 'personalisation' left. But he wouldn't send me the returns envelope. Should I go to the Office of Fair Trade? They have literally forced this 18 month contract down my throat. I don't want it, I've gone to O2. Give me my PUK code and be done with it. Just because I changed the date and time on the new set, they would not send me the returns envelope with cancellation papers. What a bunch of idiots. Why do I have to share the planet with crooks like these, breathe the same air, drink same water?