Hi,
This is Mike. It has been awhile since I posted due to certain situations not allowing me to. However, I do want to post a reply to this and a conclusion.
First of all, please understand one thing. Onyxboox.com is not a part of the Onyx International company, we are solely a distributor for Onyx. Just like any retailer, we buy from Onyx International at a bulk price and sell it for a very very small profit just like any retailer.
The Boox Oleg order was not even ordered from Onyxboox.com. It was ordered from
http://ebooksreader.com. So due to the lack of responses from ebooksreader.com, Daisy from Onyx-International asked Onyxboox.com to help and it was done as a favor, pretty much as taking a loss of the cost of screen to fix the device.
After receiving the device, it was discovered that the device went through a lot of physical stress, a main part was the entire device was bent (picture below comparing to a normal Boox). The screen was obviously cracked in middle meaning it was physically damaged and not a manufacturing defect. It could have been caused because it was bent and cracked under the pressure of the bent device so it could have happened simply overnight when the screen finally "caved in" to the constant pressure, no pun intended.
Explaining this to Daisy and Oleg presented a problem. As because neither would care that simply putting another screen in the bent device would simply cause it to break again, and all that was cared for was a "just fix it" mentality.
So in conclusion, Onyxboox.com pretty much took a loss and just sent Oleg a brand new device. Safe to say, Onyxboox.com do not plan to repair or replace any more devices NOT purchased through Onyxboox.com any more without sort of legitimate backing from Onyx International themselves.
--Mike
Onyxboox.com