Quote:
Originally Posted by delphidb96
I *bought* the unit when we were still considering expanding NAEB's product line. And that meant *buying* the sample *FROM* Netronix. Now perhaps in Europe it is considered responsible business management to sell a unit and expect no one to ask for service support if the unit breaks under *NORMAL* use, but not in the US.
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If you buy a sample you are usually a company and then it is usually clear what level of service is offered since warranty and such things usually is not used when a company buy something. The expected level of service is regulated by the contract.
Samples you usually by cheaply or get for free so I would not expect the same level of service as in the case when I am a end user buying from a shop.