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Old 09-01-2008, 05:14 PM   #12
delphidb96
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Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by tompe View Post
There was a fax number also...

But the web page does not indicate that they are selling to end users so why do you expect end user service?
Tompe,

I *bought* the unit when we were still considering expanding NAEB's product line. And that meant *buying* the sample *FROM* Netronix. Now perhaps in Europe it is considered responsible business management to sell a unit and expect no one to ask for service support if the unit breaks under *NORMAL* use, but not in the US.

And I must say that I am now glad I never decided to become a reseller of Netronix ebook readers. I'd have loathed being stuck providing support for a product with no back-end support/service from my supplier.

Derek
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