Quote:
Originally Posted by delphidb96
Is that French for "We're going on vacation and our customers can go get screwed."? If so, I can well understand the dissatisfaction some have felt towards certain (unnamed) companies. 
However, Netronix does *NOT* have that excuse! They're based in Taiwan. And even if they are dedicated to replacing their S3C2410 devices for the newer S3C2440 devices such as the EB-600, it's my *SCREEN* which is broken. And I bought it NEW in April. That means they should have either one or two EB-100s to swap it with, a screen/screen-controller to replace my screen or they had better damn well swap me with an EB-600.
I coughed up $365 in good faith so I better damn well be treated as a valuable customer. I don't mind if they charge me a reasonable fee for repair/replacement, but to totally ignore me for over four weeks is *NOT* - by *any* definition - good customer service! 
Derek |
Google "Netronix' and you'll get their home page. Across the bottom, in very faint script, is their address and phone number. Have you tried that?