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Originally Posted by LoganK
Think about what it takes to become a store manager, and then consider what you would do if "corporate" told you to put up a bunch of marketing material on an unknown product but refused to provide information.
This is actually a fairly common occurrence in sales: tell people what you know, pad it with some logical inferences based on your understanding, and hope that technical/political/business hurdles don't change the field.
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Quote:
Originally Posted by rhadin
That's highly unfair to the employee who is probably earning minimum wage, hasn't been given the information needed by his/her lord and masters, and is struggling in today's bad economy. Why kill the messenger when your real anger is with the CEO?
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Hang on a sec. I've worked in retail all my life, both as a 'clerk' and as management.
Never was any corporate ever handed down to 'embellish' or "pad" information. And what kind of company would encourage such behavior?
The rule of thumb was this.
"If you don't know the answer, say so. Then direct, escorting if necessary, the customer to someone who does."
Its that simple. There is no excuse for trying to pretend you know something you don't. A simple "we just really don't know right now" would do.