Has anyone done a factory reset? It is my understanding that when a factory reset is done, everything on my PE will be "erased" if it is not saved to my SD card. So, when I completed the factory reset, everything (I mean, EVERYTHING!!) is still there! What the heck! That stupid Executive Assistant is ruining my life! Any suggestions on what to do next? Tech support told me to update my system (although I already have the most up to date program running). I will do it if I need to but it kinda seems like a waste of time...