[Bismar]

I did not think they deserved the 'Works Great' option, as they thus far would not admit that the battery life is a problem, and their only response to fixing it has either been, bring it in and wait a week while we get a replacement, or press the reset button.

A truly great company, would admit that they are having battery issues, giving an appropriate reason as to why its happening, rather then letting everyone take wild stabs at it, and hoping the problem will go away.

Even the content locked problem with apostrophe's are not to be found on their helpdesk, but rather, it is up to forums (go mobileread!) such as this to find out why its broken and how to fix it. In fact they still list that its impossible to remove the 100 free books, while great folks here, have figured it out in less then a week.

Another fun fact, bookmarks disappearing when you sync. Seriously, how did this get pass quality control?

As such, i feel that while the hardware is pretty solid (being actually designed by netronix), the firmware is an utter piece of junk, and that kobo should hire better qualified quality control, programming, and support staff.