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This is an issue across the board. There are several threads in the Sony section, too. People having issues there had mixed responses from Sony service. Some of them had their units replaced, others received messages like that would be normal even though they advertise that you can read it even in direct sunlight.
Short message here: contact the store you bought the reader from and explain your problem. If they don't care about your issue, take it to the manufacturer. They should replace the screen or the whole reader.
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