Hi Everyone,
My 3 year old, little used Kindle Paperwhite is stuck on the screen:
"Your Kindle software is updating.
This can take a few minutes.
DO NOT turn off your kindle during the update process.
Your Kindle will restart automatically as soon as the update is complete."
That was a week ago!
Since then I have tried everything. Holding the only button for 40 seconds will cause the screen to flash clear then black, then it just goes back to the software updating screen.
Amazon have told me the machine cannot be fixed.
I now have the battery out hoping that might fix it but no joy. The screen remains stuck on either the software updating screen, or a plain screen if I disconnect the battery whilst the screen is flashing.
When I connect the Kindle to my laptop (Windows) the laptop will not recognise the Kindle.
Surely there must be a way of wiping the memory and re-booting?!?!? Using a defibrulator
Anyone have any other ideas?
The best option so far is to buy a new one with a 15% discount that I have been offered.
It seems mad to throw it away as all the hardware is working.
Thanks in advance.