Every person who has called in for a replacement seems to get a unique story. Both times I called in they have played, are perhaps were, dumb of the situation. Granted the first call was 2 days after they were first arriving last week, but the call today comes after a lot of people are saying they have had one or more replacements. I did notice that this time around there was no obligatory restart and no "let me look that up in my database." The whole call took less than 5 minutes, i basically explained the issues and he immediately said let me get you another one sent out today. That is why his playing dumb didn't seem to fit with the rest of the call.