Quote:
Originally Posted by 1611mac
OH GREAT!
Got back an email answer from Discover customer service. It says this:
Now look at the THIS Discover Web Page where they clearing are selling a Digital Subscription, complete with picture of iPad.
They also offer a print/digital bundle. In my email I also described to them how I had been charged. How could I have been charged if they don't sell it??? 
Arrgggghhhh!
Obviously their customer service people have no clue....
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Make sure you're talking to the right customer service people. A number of years back I had trouble connecting a cable modem to the network. I called the ISP's customer service & was told they didn't support networks-even though they advertised the cable modem as coming with 8 IP addresses. (This was before personal routers.)
I kept trying different things for a couple of days then I called back to talk to somebody else-and was only then told that only the business service center supported networks. Now I'd called the business service center both times-but it turned out that on weekends (the 1st time I called) they transferred business center calls to residential service. Of course they didn't tell me this when I was unknowingly talking to residential service-they just said 'they' don't support networks. And that was correct-is it their fault if I assumed they meant the company rather than the individual? IMO of course it is-but that's not how they saw it.
Anyway, I doubt if this is your problem but it's something to think about.