Thread: Troubleshooting New Oasis owner - couple of questions
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Old 05-18-2017, 02:28 PM   #9
knc1
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Posts: 17,212
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Join Date: Feb 2012
Location: Central Texas
Device: No K1, PW2, KV, KOA
Quote:
Originally Posted by Sirtel View Post
The Oasis is supposed to flash while waking from hibernation. Atunah probably uses his/her Oasis so often that it never hibernates, only sleeps. That's why s/he never sees the flash.
Please post the log which shows both operations.
Once you are sure both have happened, use the:
;dm
command in the search bar -
there will be four documents created -
only interest here in the one with 'system' in its name.

Note:
The ;dm command sanitizes the log information that might otherwise contain device and user information.
So there will be nothing personal in that log file.

Just compress with zip and attach to a post somewhere here.
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