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Originally Posted by hannahi
When you contact Kobo customer care do they send you an email confirmation right away or only after they've read your email? I'm hoping to return a book from St. Martin's Press that doesn't have the option to download the Adobe Epub file.
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They used to give us an automated reply as soon as we sent the email, but these days they only reply when they've read the email and provided solution. It's better if you jot down the incident reference number somewhere after submitting your email.