Quote:
Originally Posted by mgmueller
That's against European law! Their T&Cs may say so, but they never would succeed if a customer would escalate.
That's the new situation in Europe. Personally, I can accept that. The product may not fulfill the customer's needs. But the merchant shipped as promised, so the customer should accept to bare those costs. Of course, if you ship internationally, each case like that is sheer horror: You've paid customs fees and taxes, which you can't have refunded. You have to bare the shipment costs (back and forth), so for some standard order you easily might end up with costs of € 50+, without having anything to show for it. That's the risk in our not-so-global economy...
BTW: The European law would allow differently, but in my experience merchants don't make use of it. You usually get a full refund and a label for free shipment of the product back to the merchant. For international shipments they might be more rigid, though...
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Does this also apply to defective merchandise?