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I would agree with you, Graeme. I lodged a ticket on their support site (good luck finding it, BTW) nearly three weeks ago and the only reply I've got from them is an automated one saying that a large number of their emails had gone astray. That was over a week ago and still nothing.
What frustrates me is the difference in functionality between the iPhone, desktop and website apps. The browsing is inconsistent between them all. The website is the worst. But that's another topic...
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