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I don't think that's the problem. I have bought heaps of books from Kobo and they have all sync'd perfectly and opened. However, I bought 3 in December from Kobo which had the DRM message. Once they reset and unlocked the books I could open 2 but not the 3rd. When I try to sync that one again, it just says it has been downloaded by another user and won't allow it.
I have had problems with books from Booktopia but the Sony is compatible with their books too. Sony spent 1 1/2 hours with me on the phone trying to sort it out but believe the problem is Adobe. I have tried several times over the last 3 days to contact Adobe's Chat but it is always unavailable, despite them saying on their website that it is available 24/7.
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