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panda53 · 12-14-2012, 04:46 AM

I had the same thing with my husband's Kobo Touch after just a month.

I insisted on WH Smith, where I bought it, fulfilling handling the problem, as my contract was with them - not Kobo. I had to send the Touch away, but my husband received a replacement after a month, and it's been working fine ever since.

Kobo support are very responsive by email... but I think they need to change their policy for ereaders that have problems so quickly after purchase. It just leads to a lot of customer unhappiness.

I would check your legal rights as a consumer in NZ. In the UK, we're covered for the first 30 days as not fit for purpose.

Good luck!

12-14-2012, 04:46 AM	#4
panda53 Connoisseur Posts: 56 Karma: 4220 Join Date: Nov 2009 Location: scotland Device: Kobo Touch and shared Kindle	I had the same thing with my husband's Kobo Touch after just a month. I insisted on WH Smith, where I bought it, fulfilling handling the problem, as my contract was with them - not Kobo. I had to send the Touch away, but my husband received a replacement after a month, and it's been working fine ever since. Kobo support are very responsive by email... but I think they need to change their policy for ereaders that have problems so quickly after purchase. It just leads to a lot of customer unhappiness. I would check your legal rights as a consumer in NZ. In the UK, we're covered for the first 30 days as not fit for purpose. Good luck!