[tiniree]

On 9/9 I called Kobo CS because a book I wanted to download refused because it said they didn't have authorization. The CS rep put in a request to fix it and said they would email me back when fixed or handled.

Today I hadn't heard anything so I went online to see if the book was still listed and to see if maybe they had attached a note or something alerting people of the problem when trying to download this book.

Guess what? When all this started and I alerted CS about the problem, the book was free. Now it is for purchase only and I still have not heard back. I contacted them by phone and was told it would probably be a few more days. They could not tell me if they would honor the "free" download or not when fixed!

Lovely!

Marie