[taming]

I conversed with a very nice woman at Kobo support who sounded like any other Canadian. The immigrant and refugee population in Toronto and most of Canada's major cities is pretty significant--and growing. I see that as a strength, not a problem, though it can make phone support challenging. I am willing to bet that had you said to the support person directly that you had trouble understanding her and had you asked for another tech support person, she would have gotten you another help desk person with whom you would have been happier.

PS: I am an immigrant, though as I came from the US, you'd probably understand me pretty well.