Quote:
Originally Posted by Luck64
Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle  |
At that point it's wise to ask to be passed to someone more technical, or their superior. There are usually different levels of customer service expertise at Amazon and you usually start with the lowest level.