MobileRead Forums - View Single Post - t3

cybmole · 02-15-2014, 09:02 AM

my 6 week old T3 has failed, about 2/3rd of the screen is a corrupt mess & nothing will clear it. I can see from the visible bit at the bottom that page turns, home, etc are working but it is unusable. I reckon the e-ink screen has failed
Have prodded with pin, tried charging etc, plugged into PC ( can see folders & files OK) , but I can't see any way to fix the screen.

it was fine last light - opened the flap this morning & i see just this horrid mess.

So checking sony site - how much hassle am I now in for re an - in-warranty repair or replacement. I have sent an email, the UK phone lines are shut until Monday 7 are then premium rates only

there is no claim/return form as such that I can find.

luckily I still have calibre & my T2 so I can at least read while I wait...

so any tips on dealing with sony will be gratefully received. I purchased direct from their web site & I have the PDF invoice. I just belatedly went through a product registration scree also, it asked for a serial number but I don't see one on the device- I typed "none visible" in the ser no field & form was accepted. do these things have serial numbers ??? I should have the box in the attic if it is on the box...

02-15-2014, 09:02 AM	#1
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	t3 - dead need help with warranty claim my 6 week old T3 has failed, about 2/3rd of the screen is a corrupt mess & nothing will clear it. I can see from the visible bit at the bottom that page turns, home, etc are working but it is unusable. I reckon the e-ink screen has failed Have prodded with pin, tried charging etc, plugged into PC ( can see folders & files OK) , but I can't see any way to fix the screen. it was fine last light - opened the flap this morning & i see just this horrid mess. So checking sony site - how much hassle am I now in for re an - in-warranty repair or replacement. I have sent an email, the UK phone lines are shut until Monday 7 are then premium rates only there is no claim/return form as such that I can find. luckily I still have calibre & my T2 so I can at least read while I wait... so any tips on dealing with sony will be gratefully received. I purchased direct from their web site & I have the PDF invoice. I just belatedly went through a product registration scree also, it asked for a serial number but I don't see one on the device- I typed "none visible" in the ser no field & form was accepted. do these things have serial numbers ??? I should have the box in the attic if it is on the box...