And yet, none of us actually work on this specific piece of cr^Wsoftware...
Hence knc1's answer. The thread is completely and utterly 3rd-party, unlike most everything else in here, where the actual authors (and/or people deeply familiar with it & the Kindle's internals) of the software handle the support. Hence the tremendous difference in the 'quality' of said support.
TL;DR: You're on your own here, you'll get better answers asking the right people (ie. Duokan)
.