Well, I'm pretty sure they watch MobileRead -- they seemed particularly interested in the opinions of Bob and myself when we were out there, though that might be my own wishful thinking.
I'm also pretty sure they want the product to be the best it can reasonably be, and this seems like something they might be able to address with a Soft/Firmware update, so maybe they'll do something about changing it. (pretty-please-with-sugar-on-top?)