View Single Post
Old 11-05-2017, 07:17 AM   #10
downeaster59
Guru
downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.downeaster59 ought to be getting tired of karma fortunes by now.
 
downeaster59's Avatar
 
Posts: 805
Karma: 1711883
Join Date: Apr 2014
Location: Pittsfield, Maine
Device: iPad Pro 9.7, Likebook Mars, Kindle Oasis 2, Nook Glowlight 3
Quote:
Originally Posted by rhadin View Post
The real difference is in how Amazon handles customer relations and built a mythology around itself.
There's the answer, in a nutshell. As you say, B&N has shown a singular talent for shooting itself in the foot. Five years ago, it was a real contender in the eBook wars. A lack of focus on customer service, and a knack for doing things like you describe which alienate customers, have given B&N a number of black eyes. Amazon got to be where they are by a focus on solid customer service, the mythology they have been able to wrap around themselves ( la Apple), and knowing how and when to be aggressive in their practices, but in a smart way. B&N could still redeem themselves, but they seem to be in no hurry to do that.

Even having said all that, I might still buy this device! Weird, I know.

Edit: someone who saw a display model in a B&N store said that the device has less than 1gb for side loading, while over 5gb for Nook store content. That's a definite minus, if true. And, another example of what you are saying!

Last edited by downeaster59; 11-05-2017 at 12:42 PM.
downeaster59 is offline   Reply With Quote