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Good you got your money back. No need to sell etc. Sorry it was a pain.
I think broken substrates are a rarity in ereaders, but can happen to any brand, cover or not.
I recently suffered a broken substrate on my Kobo mini. I've decided not to replace it till the fall and it won't be with a Kobo although I find the build quality of Kobo readers as good as any despite my broken mini.
I had a very sturdy leather case on my 600 and a light plastic one on my T1, Neither would have likely survived getting caught in a car door.
I would replace my T3 if it got broken, but each to their own.
Glad you got successfully through the process.
Helen
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