Quote:
Originally Posted by HarryT
No reason you can't buy one if you want one. I've owned a few Bookeen readers over the years, all bought direct from their online store.
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How is Bokeen support nowadays? I don't know if support has improved, but in the beginning of 2008, it was atrocious. In 2007, I bought the Gen3, and needed assistance in the beginning of 2008.
I had the reader connected to my computer, and wanted to format a flash card (or USB-stick; I don't remember). Accidentally, I formatted the internal memory of the e-reader, which had the firmware installed there as well as the books. The thing wouldn't boot anymore, obviously.
I've mailed Bokeen several times, on several e-mail addresses, and never, ever got a response. The store just referred me with "We don't know how to fix this" back to Bokeen.
It's actually the reason for registering at Mobileread. After receiving a zip-file with the firmware from one of the members here, I recovered the reader, and then sold it ASAP. (edit: including the zip-file and the instructions on how to recover if need be.)
Because there actually weren't any books available that I wanted to read, and because of the bad support, I waited until the end of 2011 (when the KTouch was released) to get back into e-reading. At that time, the 2010 e-book boom had happened, and Calibre had matured a lot, and I never looked back since.
Because of this experience, I would be hesitant to order another Bokeen reader... and also because of the fact that they are sold almost nowhere in the Netherlands.