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Old 06-27-2021, 09:23 PM   #8
Cootey
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Posts: 633
Karma: 5764395
Join Date: Apr 2017
Device: 2 Kobo Claras, Kobo Elipsa, Kindle Paperwhite 3 & 4, iPad 6 & iPhoneXS
Ghost eBook Purchase on an Elipsa

Iíve got an update to this problem.

I spoke with a Kobo agent today that was extremely helpful. She didnít assume I had no idea which end of the eReader was up or down. She looked at the previous chats, and she verified for herself that the book in question was purchased, but not in my library. So she deleted and restored the book, then I repaired my Elipsa and voilŗ. Hello, book. At least I thought. Now it showed up in my library on my Elipsa, but I couldnít download it. The Elipsa said I had run out of room. The Elipsa was full with 26GB of space remaining. 🙄 Here are some screenshots:




Books borrowed from the library also stopped syncing to the device. The tech was leaning towards replacing my device and was escalating the matter with her team, so I had nothing to lose and enabled the Dev mode, then factory reset to the original firmware.

Now I am up and running again, and library books and purchases all download correctly, but my notebooks are gone. A little known fact is that when you do a factory reset, your notebooks disappear.

At any rate, the purchasing issue seems to have been fixed, but then I thought that was the case on Friday night when the books started to disappear the next day. I will watch and see how my Elipsa functions over the next few days and report back here.

If this was a matter of a corrupt firmware install, then this isnít an Elipsa issue at all, though this was quite the odd bug iíve only ever encountered on an Elipsa. And for the record, I had not installed nickel menu or any other third-party apps.

Last edited by Cootey; 06-28-2021 at 06:43 AM.
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