Quote:
Originally Posted by Billi
No, even in this case you're not entitled. You may be lucky that the seller or Pocketbook show goodwill but you have no right.
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I don't understand that part. At least in Germany, if I buy a product, unpack it and it is broken, then I have the right to ask for a replacement. No matter if it was bought online or not.
Or is this not true, because the broken screen could easily be caused by careless handling of the product?