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The Whether Man · 08-29-2010, 05:09 PM

All sorted. I took it back to Whitcoulls, who were quite happy to either refund or replace it. They did suggest I try the help desk first though, which I did.

The cheerful girl on the end of the 0800 line suggested that I poke it with a paperclip, and when that failed offered to send me a return paid envelope. On finding that I lived in New Zealand she gave me another 0800 which took me to the Whitcoulls help desk. This in turn led me to a recorded message telling me to ring the first help desk.

I went back and took them up on their offer, and walked out with a new Kobo.

08-29-2010, 05:09 PM	#5
The Whether Man Member Posts: 12 Karma: 10 Join Date: Jun 2010 Device: Kobo, Kobo Touch	All sorted. I took it back to Whitcoulls, who were quite happy to either refund or replace it. They did suggest I try the help desk first though, which I did. The cheerful girl on the end of the 0800 line suggested that I poke it with a paperclip, and when that failed offered to send me a return paid envelope. On finding that I lived in New Zealand she gave me another 0800 which took me to the Whitcoulls help desk. This in turn led me to a recorded message telling me to ring the first help desk. I went back and took them up on their offer, and walked out with a new Kobo.