MobileRead Forums - View Single Post - Touch Extremely disappointed in Kobo's replacement policy

HarleyB · 08-31-2011, 05:26 AM

I have to agree with this.
I think that if the device fails on it's first day then it should be replaced with a new one. baggins paid for a new Kobo not a refurbished one and he should have received a new one that worked.
I also think that Kobo should have paid to ship the replacement to you as presumably you have already paid for them to ship the faulty one.

08-31-2011, 05:26 AM	#12
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	I have to agree with this. I think that if the device fails on it's first day then it should be replaced with a new one. baggins paid for a new Kobo not a refurbished one and he should have received a new one that worked. I also think that Kobo should have paid to ship the replacement to you as presumably you have already paid for them to ship the faulty one.