Quote:
Originally Posted by HarryT
I've had very good experiences with Dell, personally. I own a Dell desktop and three Dell laptops at present. I've had excellent customer service from them on the rare occasions I've needed it - which is why I keep buying from them.
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The trick with Dell is to deal with their small business division, rather than the consumer division. Small business seems to be their bread and butter. My employer does a
lot of business with them, to the extent we have a premier account with a team of CSRs taking care of us. Better prices, outstanding service, and usually willing to cut us a deal on shipping and such. Now that they've moved their call centers back to some place where English is a native language, I'll even deal with them on the phone for warranty problems. (And if that's a concern, use their online chat function instead - it's much harder to type with a thick accent.)