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Old 11-25-2011, 04:25 PM   #4
ScalyFreak
Sith Wannabe
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Posts: 2,034
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Join Date: Jun 2011
Location: I'm not sure... it's kind of dark.
Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre
Quote:
Originally Posted by mimosavj View Post
Thank you very much. I have contacted sony support and have the whole walk-through with them and nothing seems to work. I guess the buttons are just dead.

What a pity! I love my reader and it's red. I guess the only option is to send it in for replacement/repair. I just bought it from sonytyle.com in May 2011 so hopefully the warranty still works.
My 950 did the exact same thing a month or so ago, but it was the page turn buttons and home button that stopped working. Mine had a 1-year warranty, so I expect yours will as well. They'll send you a "reconditioned" unit for replacement, but mine looked brand new when it arrived and works better than my old one did (it was probably always a little broken), so I'm happy with it. If you still have your receipt there is a form on their website that you fill out to request repair/exchange, if you don't have a receipt you need to call them.

I used the phone number listed on this page.
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